Student Grievance Policy and Procedure

Students are encouraged to communicate complaints, grievances and areas to improve using the regular evaluations, such as the faculty evaluation form. Students may also express a level of satisfaction via the evaluation form which is regularly conducted in the class. Direct complaints made to Department of Academic and Student Affairs (DASA) will also be taken action immediately.

For academic grievances, a student with a complaint should, where appropriate, first try to reach agreement with the faculty member. If the student is not satisfied with the response or concern of the faculty member, the student should report the issue in person to DASA or Department of SME and Language.

Non-academic grievances shall be forwarded directly to the department or function involved (e.g., a grievance regarding an issue in the library should be given directly to the librarian).  If the student is not satisfied with the response or concern of the department, the student should report the issue in person or via email.

For academic scores, students shall be given at most 7 days from the date when their academic score has been recorded to argue or complain if any mistake is found.

Students shall request for their score to be reviewed at the Registrar.

Upon receiving the student’s Score Review Request notification, LSC of responsible class shall check, verify and respond back to the students accordingly.

Score adjustment shall be made only if the students comply with the above rules and it is agreed by the class instructor and the dean in-charge.